My appointment is not working

If your appointment doesn’t start properly, first check your internet connection. A stable Wi-Fi or mobile data connection is required for the application use.

If you’re having trouble joining, try closing and reopening the app. Make sure Bluetooth is turned on if you’re using diagnostic devices. Also confirm that your payment details are up to date, as an incomplete payment method can prevent the appointment from starting.

If the issue continues, our support team is here to help.