Omply Remote Diagnostics – Patient Quick Guide

💡This quick guide helps you prepare for an Omply remote consultation and what to do during the appointment.

Patient Quick Guide – Contents

1. Before You Start
2. Download and Open the Omply App
3. Prepare for the Appointment
4. Go to the Appointment
5. During the Appointment
6. After the Appointment
7. If Something Is Not Working
8. Emergencies

1. Before You Start

• Make sure you have a supported smartphone and a working internet connection.
• Move to a quiet, well-lit space.
• Ensure that the diagnostic devices have sufficient power.
• Omply is not intended for emergencies.

2. Download and Open the Omply App

• Download Omply from the app store.
• Allow the permissions requested by the app (camera, microphone, Bluetooth).
• Select your language and accept the terms of use.
• Log in and check your personal information.
• Add payment information.

3. Prepare for the Appointment

• Check that the diagnostic devices are working (test the devices).
• Make sure your phone’s battery is sufficient.

4. Go to the Appointment

• Select the type and duration of the visit.
• Select symptoms, medical specialty, or topic area.
• Optionally, perform preliminary measurements.
• Join the queue.

Offered Remote Consultation

• Omply offers the first available doctor’s remote consultation at the lowest price.
• You have 30 seconds to accept or decline the consultation.
  • By accepting the offered consultation, you will be charged the stated amount, and the consultation will begin immediately.
  • By declining the offered consultation, you will not be charged, but you will be removed from the queue and lose your queue position.

5. During the Appointment

• The doctor will guide the flow of the appointment.
• Perform tests only when requested by the doctor.
• Follow the instructions given by the doctor.
• If the connection is lost, the app will guide you on next steps. (Clarification if needed.)

6. After the Appointment

• Check the care instructions in the app. (Clarification if needed.)
• Any prescriptions and follow-up instructions will be visible in Omakanta.
• Payment and receipt are processed through the app.

7. If Something Is Not Working

• Check your internet connection.
• Make sure Bluetooth is turned on.
• Verify that the app has all necessary permissions allowed.
• Ensure the diagnostic devices are turned on and charged.
• Restart the app if necessary.

8. Emergencies

• Do not use Omply in emergencies.
• Contact emergency services or the emergency room immediately.