When will my diagnostic device kit arrive and how do I track it?

Shipping overview

While Omply does not have a dedicated shipping policy page, the FAQ indicates that diagnostic device kits are typically shipped promptly after ordering.

Delivery estimates and tracking

• Estimated delivery time is shown during checkout in the app.

• Tracking information is provided once your order ships, so you can follow your package’s progress.

What to do if you didn’t receive tracking

• Check your email and any in‑app notifications for the tracking link.

• If you still can’t find it or the link isn’t working, contact support@omply.com with your order details.

Changes or issues with delivery

• If you need help after ordering (e.g., address correction or delays), email support@omply.com. Include:
  • Your full name and the email used for your Omply account
  • Your order number (if available)
  • A brief description of the issue

Notes

• Specific shipping costs, carriers, and international shipping details are not published. Refer to the checkout screen for the most accurate delivery estimate for your location.

For any shipping questions not covered here, reach out to support@omply.com.