--- title: "Digital otoscope for Android (Soundlink): guide and troubleshooting" description: "Digital otoscope for Android (Soundlink): guide and troubleshooting" --- [Skip to content](https://support.omply.com/en/digital-otoscope-for-android-soundlink-guide-and-troubleshooting#main-content) - [English](https://support.omply.com/en/digital-otoscope-for-android-soundlink-guide-and-troubleshooting) - [Finnish](https://support.omply.com/fi/digital-otoscope-for-android-soundlink-guide-and-troubleshooting) English Show submenu for translations [![Kopio When a cough doesn’t sound right (300 x 150 px) (1200 x 280 px)](https://support.omply.com/hs-fs/hubfs/Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png?width=300&height=70&name=Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png)](https://support.omply.com/en-fi?hsLang=en) - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) Open main navigation Close main navigation - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) - - [English](https://support.omply.com/en/digital-otoscope-for-android-soundlink-guide-and-troubleshooting) - [Finnish](https://support.omply.com/fi/digital-otoscope-for-android-soundlink-guide-and-troubleshooting) English Show submenu for translations - [Support](mailto:support@omply.com) [Support](mailto:support@omply.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Omply Knowledge Base](https://support.omply.com/en?hsLang=en) 2. [Diagnostic Devices](https://support.omply.com/en/diagnostic-devices?hsLang=en) November 5, 2026 # Digital otoscope for Android (Soundlink): guide and troubleshooting With the digital otoscope, your doctor sees a real-time image of your ear canal during a remote appointment. This guide covers the Soundlink SOT100 for Android phones, which connects to your phone with a USB-C cable. iPhone has its own model. ### How to connect the otoscope to your phone Connection instructions are coming later. Until then, our customer support can help you: [support@omply.com](mailto:support@omply.com). ### How to use the otoscope 1. Choose an ear tip that fits the ear canal. Place it on the cone-shaped end of the otoscope and turn it slowly until it locks in place. 2. Gently bring the otoscope into your ear canal. Don't press hard, and don't push it deeper than is comfortable. 3. Your doctor sees the same image you do and tells you how to move the device. 4. When the examination is done, remove the ear tip and throw it away. Don't look directly into the otoscope's light, and don't point it at anyone's eyes. ### If something goes wrong - **The app shows Device not detected.** Connection troubleshooting is coming later. Until then, contact customer support. - **The otoscope doesn't work with your phone.** Check that you have the right version. This model only works with Android devices. - **The image is too dark or unclear.** Adjust the brightness with the LED button and change the otoscope's angle slightly. ### Instruction video and user manual - [Watch the instruction video (in Finnish)](https://support.omply.com/en/device-instruction-videos-in-finnish?hsLang=en#h_01KPN6S8KK0PJN8ZQGMGN6Z289) - User manual coming later. - The video is for illustration and shows the Firefly otoscope. ### Related articles - [My device won't connect. How can I fix it?](https://support.omply.com/en/my-device-wont-connect.-how-can-i-fix-it?hsLang=en) - [What happens if a measurement fails during the appointment?](https://support.omply.com/en/what-happens-if-a-measurement-fails-during-the-appointment?hsLang=en) - [How do I maintain and charge the research equipment?](https://support.omply.com/en/how-do-i-maintain-and-charge-the-research-equipment?hsLang=en) - [Step-by-step guide: using each diagnostic device during an appointment](https://support.omply.com/en/step-by-step-guide-using-each-diagnostic-device-during-an-appointment?hsLang=en) ### Need help? If the problem continues, contact our customer support: [support@omply.com](mailto:support@omply.com). Don't use a damaged device. Your doctor explains what your readings mean. 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