--- title: My appointment is not working description: appointment issues --- [Skip to content](https://support.omply.com/en/my-appointment-is-not-working#main-content) - [English](https://support.omply.com/en/my-appointment-is-not-working) - [Finnish](https://support.omply.com/fi/vastaanottoni-ei-toimi-tai-en-pääse-vastaanotolle) English Show submenu for translations [![Kopio When a cough doesn’t sound right (300 x 150 px) (1200 x 280 px)](https://support.omply.com/hs-fs/hubfs/Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png?width=300&height=70&name=Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png)](https://support.omply.com/en-fi?hsLang=en) - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) Open main navigation Close main navigation - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) - - [English](https://support.omply.com/en/my-appointment-is-not-working) - [Finnish](https://support.omply.com/fi/vastaanottoni-ei-toimi-tai-en-pääse-vastaanotolle) English Show submenu for translations - [Support](mailto:support@omply.com) [Support](mailto:support@omply.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Omply Knowledge Base](https://support.omply.com/en?hsLang=en) 2. [Getting Started & Account Management](https://support.omply.com/en/getting-started-account-management?hsLang=en) May 21, 2026 # My appointment is not working If your appointment doesn’t start properly, first check your internet connection. A stable Wi-Fi or mobile data connection is required for the application use. If you’re having trouble joining, try closing and reopening the app. Make sure Bluetooth is turned on if you’re using diagnostic devices. Also confirm that your payment details are up to date, as an incomplete payment method can prevent the appointment from starting. If the issue continues, our support team is here to help. - [Getting Started & Account Management](https://support.omply.com/en/getting-started-account-management?hsLang=en) - [Diagnostic Devices](https://support.omply.com/en/diagnostic-devices?hsLang=en) - [My Omply Appointment](https://support.omply.com/en/my-omply-appointment?hsLang=en) - [Payments & Billing](https://support.omply.com/en/payments-billing?hsLang=en) - [Omply Apps](https://support.omply.com/en/omply-apps?hsLang=en) - [Technical Issues and Connection](https://support.omply.com/en/technical-issues-and-connection?hsLang=en) - [Data Privacy & Security](https://support.omply.com/en/data-privacy-security?hsLang=en) - [Order Process, Shipping, Return & Refund](https://support.omply.com/en/order-process-shipping-return-refund?hsLang=en) - [Support for Doctors](https://support.omply.com/en/support-for-doctors?hsLang=en) [![Omply\_Green-1](https://support.omply.com/hs-fs/hubfs/Omply_Green-1.png?width=100&height=22&name=Omply_Green-1.png "Omply_Green-1")](https://omply.health) [mailto:support@omply.com](mailto:support@omply.com) Copyright © 2026, Omply Health