--- title: My device won’t connect. How can I fix it? description: how to connect device to Omply app. --- [Skip to content](https://support.omply.com/en/my-device-wont-connect.-how-can-i-fix-it#main-content) - [English](https://support.omply.com/en/my-device-wont-connect.-how-can-i-fix-it) - [Finnish](https://support.omply.com/fi/tutkimuslaitteeni-ei-yhdisty) English Show submenu for translations [![Kopio When a cough doesn’t sound right (300 x 150 px) (1200 x 280 px)](https://support.omply.com/hs-fs/hubfs/Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png?width=300&height=70&name=Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png)](https://support.omply.com/en-fi?hsLang=en) - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) Open main navigation Close main navigation - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) - - [English](https://support.omply.com/en/my-device-wont-connect.-how-can-i-fix-it) - [Finnish](https://support.omply.com/fi/tutkimuslaitteeni-ei-yhdisty) English Show submenu for translations - [Support](mailto:support@omply.com) [Support](mailto:support@omply.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Omply Knowledge Base](https://support.omply.com/en?hsLang=en) 2. [My Omply Appointment](https://support.omply.com/en/my-omply-appointment?hsLang=en) May 21, 2026 # My device won’t connect. How can I fix it? Digital devices sometimes have a mind of their own. First, make sure Bluetooth is enabled on your phone. Keep the device close to your phone and confirm it is charged and powered on. If it doesn’t connect: - Restart the device - Close and reopen the Omply app - Turn Bluetooth off and back on - Make sure your app is updated to the latest version In most cases, reconnecting takes just a moment. If the issue persists, please contact us at support@omply.com and we will further assist! - [Getting Started & Account Management](https://support.omply.com/en/getting-started-account-management?hsLang=en) - [Diagnostic Devices](https://support.omply.com/en/diagnostic-devices?hsLang=en) - [My Omply Appointment](https://support.omply.com/en/my-omply-appointment?hsLang=en) - [Payments & Billing](https://support.omply.com/en/payments-billing?hsLang=en) - [Omply Apps](https://support.omply.com/en/omply-apps?hsLang=en) - [Technical Issues and Connection](https://support.omply.com/en/technical-issues-and-connection?hsLang=en) - [Data Privacy & Security](https://support.omply.com/en/data-privacy-security?hsLang=en) - [Order Process, Shipping, Return & Refund](https://support.omply.com/en/order-process-shipping-return-refund?hsLang=en) - [Support for Doctors](https://support.omply.com/en/support-for-doctors?hsLang=en) [![Omply\_Green-1](https://support.omply.com/hs-fs/hubfs/Omply_Green-1.png?width=100&height=22&name=Omply_Green-1.png "Omply_Green-1")](https://omply.health) [mailto:support@omply.com](mailto:support@omply.com) Copyright © 2026, Omply Health