--- title: Technical Issues and Connection | Omply Knowledge Base description: Help with technical issues and disruptions. Find solutions to common problems, guidance for troubleshooting, and tips to keep everything running smoothly. --- [Skip to content](https://support.omply.com/en/technical-issues-and-connection#main-content) - [English](https://support.omply.com/en/technical-issues-and-connection) - [Finnish](https://support.omply.com/fi/laitteiden-tekniset-ongelmat) English Show submenu for translations [![Kopio When a cough doesn’t sound right (300 x 150 px) (1200 x 280 px)](https://support.omply.com/hs-fs/hubfs/Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png?width=300&height=70&name=Kopio%20When%20a%20cough%20doesn%E2%80%99t%20sound%20right%20(300%20x%20150%20px)%20(1200%20x%20280%20px).png)](https://support.omply.com/en-fi) - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) Open main navigation Close main navigation - [Getting started](https://support.omply.com/en-fi/getting-started-account-management) - [Appointments](https://support.omply.com/en-fi/my-omply-appointment) - [Devices](https://support.omply.com/en-fi/diagnostic-devices) - [Payments](https://support.omply.com/en-fi/payments-billing) - - [English](https://support.omply.com/en/technical-issues-and-connection) - [Finnish](https://support.omply.com/fi/laitteiden-tekniset-ongelmat) English Show submenu for translations - [Support](mailto:support@omply.com) [Support](mailto:support@omply.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Omply Knowledge Base](https://support.omply.com/en) 2. [Technical Issues and Connection](https://support.omply.com/en/technical-issues-and-connection) # Technical Issues and Connection Help with technical issues and disruptions. Find solutions to common problems, guidance for troubleshooting, and tips to keep everything running smoothly. - [I can’t hear the doctor’s voice or the doctor can’t hear me](https://support.omply.com/en/i-cant-hear-the-doctors-voice-or-the-doctor-cant-hear-me) - [The video connection is choppy or doesn’t connect at all](https://support.omply.com/en/the-video-connection-is-choppy-or-doesnt-connect-at-all) - [Monthly maintenance of research equipment](https://support.omply.com/en/monthly-maintenance-of-research-equipment) - [What happens if a measurement fails during the appointment?](https://support.omply.com/en/what-happens-if-a-measurement-fails-during-the-appointment) - [How do I maintain and charge the research equipment?](https://support.omply.com/en/how-do-i-maintain-and-charge-the-research-equipment) - [Do I need SIM card with my phone to use Omply?](https://support.omply.com/en/do-i-need-sim-card-with-my-phone-to-use-omply) See less ▼ - [Getting Started & Account Management](https://support.omply.com/en/getting-started-account-management) - [Diagnostic Devices](https://support.omply.com/en/diagnostic-devices) - [My Omply Appointment](https://support.omply.com/en/my-omply-appointment) - [Payments & Billing](https://support.omply.com/en/payments-billing) - [Omply Apps](https://support.omply.com/en/omply-apps) - [Technical Issues and Connection](https://support.omply.com/en/technical-issues-and-connection) - [Data Privacy & Security](https://support.omply.com/en/data-privacy-security) - [Order Process, Shipping, Return & Refund](https://support.omply.com/en/order-process-shipping-return-refund) - [Support for Doctors](https://support.omply.com/en/support-for-doctors) [![Omply\_Green-1](https://support.omply.com/hs-fs/hubfs/Omply_Green-1.png?width=100&height=22&name=Omply_Green-1.png "Omply_Green-1")](https://omply.health) [mailto:support@omply.com](mailto:support@omply.com) Copyright © 2026, Omply Health