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I can’t log in. What should I do?
Start by checking your internet connection. If you’re using a VPN, try turning it off and logging in again, as some VPNs can interfere with secure login systems.
A remote appointment cannot be carried out or may be interrupted for the following reasons:
- Device technical limitations The device or operating system is not supported, is too old, or is unstable.
- Missing or insufficient internet connection The connection is too slow, unstable, or drops during the appointment.
- App or operating system in incorrect state The app has not been updated, or device settings are preventing it from working.
If you’re still unable to log in, contact support and we’ll assist you as quickly as possible.