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The video connection is choppy or doesn’t connect at all
If the video or audio is not transmitting well:
- Move to a location with a better connection
- Make sure the phone’s microphone or camera is not covered
- Check your internet connection
If the problem continues: Watch the video guides, check the frequently asked questions, or contact support.
Using the app requires a stable internet connection. The recommended minimum speed is 15 Mbit/s to ensure sufficient video and audio quality during a remote appointment. A faster and more stable connection improves picture and sound clarity and reduces lag and interruptions.