The video connection is choppy or doesn’t connect at all

If the video or audio is not transmitting well:

• Move to a location with a better connection
• Make sure the phone’s microphone or camera is not covered
• Check your internet connection

If the problem continues: Watch the video guides, check the frequently asked questions, or contact support.

Using the app requires a stable internet connection. The recommended minimum speed is 15 Mbit/s to ensure sufficient video and audio quality during a remote appointment. A faster and more stable connection improves picture and sound clarity and reduces lag and interruptions.