What should I expect during and after my first Omply appointment?

Short answer

An Omply appointment is a real remote clinical examination, not just a video call. You select your symptom themes from the app's menus, connect with a doctor, and they guide you through any device measurements live. In most cases the doctor can diagnose and start treatment — including a prescription if needed — in that single visit. Afterward, your prescription appears in Omakanta and you'll have clear care instructions.

New to the service? Start with the Omply Remote Diagnostics – Patient Quick Guide.

Before the appointment

Set up your account and app, and make sure you can log in — see I can't log in. What should I do?.
Charge and pair your devices if you have them. You don't always need the kit for a first visit — see Do I always need the device kit before my first appointment? Does Omply work without it?.
Add a payment method — see How do I add or change payment details in the app?.
Sit somewhere quiet, well-lit, with a stable internet connection.

What happens during the appointment — step by step

Select your symptom themes from the menus in the app to start a request. You choose from preset options rather than writing a free description; this lets the doctor know why you're getting in touch before the appointment begins. (This information can also help direct you to a suitable doctor, though that routing isn't available at all times.)
Connect with a doctor. Omply is on-demand, so you don't book a fixed slot — you're connected when a doctor is available. See How quickly can I see a doctor through Omply? and How does doctor selection work on Omply?.
Talk and be examined. The doctor speaks with you over video and, if relevant, guides you through device measurements in real time — see Step-by-step guide: using each diagnostic device during an appointment.
Get a diagnosis and plan. The doctor explains findings and next steps.
Receive a prescription or referral if needed — see Can I get a prescription through Omply?.
Pay for the visit in the app — see How do I pay for my appointment?.

If audio, video, or a measurement has trouble mid-visit, see I can't hear the doctor's voice or the doctor can't hear me, The video connection is choppy or doesn't connect at all, and What happens if a measurement fails during the appointment?.

After the appointment

Prescriptions are electronic and visible in Omakanta; collect medicine at any pharmacy.
Care instructions are provided during the visit — follow them as given.
Reimbursement: if you're covered by Kela, part of the fee is reimbursed automatically — see How does Kela reimbursement work for Omply visits and prescriptions?.
Follow-up: if symptoms persist or change, you can start a new appointment.

When to choose an in-person visit instead

Remote care suits many common issues, but not everything. For emergencies, call 112. For when remote care is and isn't appropriate, see Can Omply replace a traditional clinic visit?. The doctor will also tell you if you should be seen in person.

Acting for a family member

You can manage appointments for others you're responsible for — your child, a dependent or ward, or someone you care for as an informal (family) carer. The same process applies in all of these cases. See How do I handle matters on behalf of my child? and Can elderly people or children use the service?.